Refund policy

Returns.

Thirty days from delivery. Try the gear. If it doesn't earn its spot on the hook, send it back.

The gear needs to come back in resalable condition. Gently used is fine, a few test walks, clean, no visible wear or damage. Heavy wear, dog damage, or a month of daily walks means we can't accept the return.

To start a return, email support@mymodernpet.shop. We'll send instructions once approved. Don't ship anything back before we approve it. We can't process it.

Return shipping: you cover it for change-of-mind returns. We cover it if the gear arrived damaged, defective, or wrong.

Damaged, defective, or wrong on arrival.

Inspect your order when it arrives. If anything's off, email us and we'll fix it.

Claims for damaged, defective, or wrong items: submit within 30 days of delivery. Packages lost in transit: within 30 days of the estimated delivery date.

What can't come back.

Sale items, gift cards, and custom or personalized products.

Exchanges.

The fastest way to a different size or color: return what you have and place a new order once we approve the return. Trying to swap live slows everything down.

Refunds.

Once we get your return and check it, you'll hear from us within a couple of business days.

If approved, your refund goes to your original payment method within 10 business days. Your bank or card company might take a few more days after that.

Still don't see it after 15 business days? Email us.

EU customers.

If your order ships to the EU, you have 14 days from delivery to cancel or return for any reason. Same rules apply.